Telehealth Etiquette

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Telehealth counseling and psychiatric sessions are just as important as in person sessions when it comes to etiquette. The value of making sure the experience is professional online can be a challenge, but necessary for our patients and clients to see real therapeutic results. Here are some etiquette tips to make the most of your telehealth experience.

1. Find the best location possible.

· Plan to have the session in a quiet, undisturbed environment.

· Find a comfortable place to settle in. Be creative if needed; go outside or sit in your car.

· Place your device on a solid surface, with your device set at eye level directly in front.

· If using a phone for a session, again, try to sit still. Walking around can make the other viewer distracted and even nauseous.

2. Try to protect your privacy.

· In order to maintain confidentiality, inform your family members that you are in an important meeting and need to not be disturbed.

· Parents of youth receiving services are asked to respect the ability for the children and teens to receive these services without others overhearing. Inform staff your preference to speak to the provider a few minutes in the beginning or end of the session.

· Consider a headset so that at least half of the conversation cannot be overheard.

3. Limit your distractions.

· Turn off notifications on the device you are using and keep other devices out of reach.

· Other noise and visual distractions should be limited as much as possible (pets, children, potential interruptions).

4. Dress for the public.

· Clients are encouraged to dress comfortably, but in normal public attire.

5. Reconnect, if the connection is lost.

· At the beginning of your session, be sure to confirm with your therapist how you will reconnect if your session is interrupted. · Log out of all other background apps that could interfere in connecting on the platform. Updating and/or restarting your device helps also.

· While Renewed Journey team members use HIPAA compliant video platforms for telehealth services, HIPAA compliant guidelines have been loosened during this pandemic to allow for non-HIPAA compliant means of communication such Zoom, Facetime, and phone use, if necessary.


Provider Telehealth Links

Dr. Shawn Allen, MD: http://doxy.me/drallenwellness2020                                   VIRTUAL SESSIONS MONDAY - THURSDAY;  IN PERSON OPTION ON WEDNESDAYS

Eptesam "Sam" Sufiyan,  MSN, PMHNP-BC: https://doxy.me/samsufiyan  IN PERSON SESSIONS TUESDAY - THURSDAY WITH A VIRTUAL OPTION


Dr. Whitney Irie, PhD: http://doxy.me/drws                                                                       VIRTUAL SESSIONS ONLY

Heather Albert, LMSW: http://doxy.me/                                                                               IN PERSON ONLY MONDAY - FRIDAY

Frank Jones, LMFT: http://doxy.me/fjones                                                                         VIRTUAL SESSIONS MONDAY, TUESDAY, THURSDAY;  IN PERSON OPTION ON SATURDAYS

Karen Poynor, LPC, NCC, RPT: http://doxy.me/mspoynor                                    IN PERSON ONLY TUESDAY - FRIDAY

Matt Ottenweller, LCSW, ACSW: http://doxy.me/mattosoffice                       VIRTUAL SESSIONS TUESDAY- THURSDAY;  IN PERSON OPTION ON FRIDAYS

Msichana McDole, LPC: http://doxy.me/mcdolelpc                                                    VIRTUAL SESSIONS TUESDAY, THURSDAY, FRIDAY;  IN PERSON OPTION ON SATURDAYS

Nic Crews, LMSW Therapist: http://doxy.me/niccrews                                           VIRTUAL TUESDAY - FRIDAY WITH  IN PERSON OPTION ON TUESDAYS

Keona Terrell, MS, PC Therapist: https://doxy.me/kterrell                                   IN PERSON TUESDAY-THURSDAY WITH VIRTUAL OPTION; FRIDAY VIRTUAL ONLY

Shanitra Camesi, MSW Therapist: https://doxy.me/snmc                                     VIRTUAL ONLY MONDAY - THURSDAY

Regina Zabel, LCSW, ACSW: https://doxy.me/renewedjourney                       VIRTUAL SESSIONS ONLY


Ceria Hamlin, MA, NCC: http://doxy.me/findyourjoy                                              VIRTUAL SESSIONS ONLY

Samantha Rosenberg Rudolph, MS, ACC: https://doxy.me/coachsrr            VIRTUAL SESSIONS ONLY

Michelle Barnes, MSW Intern: https://doxy.me/mdbarnes                                    VIRTUAL SESSION S ONLY

Tamika Jordan, MSW Intern: https://doxy.me/tjordan99                                       VIRTUAL SESSIONS ONLY

Contacts