Telehealth Etiquette


Telehealth counseling and psychiatric sessions are just as important as in person sessions when it comes to etiquette. The value of making sure the experience is professional online can be a challenge, but necessary for our patients and clients to see real therapeutic results. Here are some etiquette tips to make the most of your telehealth experience.

1. Find the best location possible.

· Therapists have guidelines for confidentiality, privacy and setting locations on their end; clients are encouraged to do the same.

· Find a comfortable place to settle in. Be creative if needed; go outside or sit in your car.

· If possible, place your device on a solid surface, with you seated in front of it.

· If using a phone for a session, again, try to sit still. Walking around can make the other viewer distracted and even nauseous.

2. Try to protect your privacy.

· In order to maintain confidentiality, inform your family members that you are in an important meeting and need to not be disturbed.

· Parents of youth receiving services are asked to respect the ability for the children and teens to receive these services without others overhearing. Inform staff your preference to speak to the provider a few minutes in the beginning or end of the session.

· Consider a headset so that at least half of the conversation cannot be overheard.

3. Limit your distractions.

· Turn off notifications on the device you are using and keep other devices out of reach.

· Other noise and visual distractions should be limited as much as possible (pets, children, potential interruptions).

4. Dress for the public.

· Therapists are expected to dress professionally.

· Clients are encouraged to dress comfortably, but in normal public attire.

5. Reconnect, if the connection is lost.

· At the beginning of your session, be sure to confirm with your therapist how you will reconnect if your session is interrupted. · Log out of all other background apps that could interfere in connecting on the platform. Updating and/or restarting your device helps also.

· While Renewed Journey team members use HIPAA compliant video platforms for telehealth services, HIPAA compliant guidelines have been loosened during this pandemic to allow for non-HIPAA compliant means of communication such Skype, Facetime, and phone use, if necessary.

Provider Telehealth Links

Dr. Shawn Allen, MD:

Dr. Dorothy Crisostomo, DNP:

Dr. Whitney Sewell, PhD:

Frank Jones, LMFT:

Karen Poynor, LPC, NCC, RPT:

Matt Ottenweller, LCSW, ACSW:

Ceria Tarver, MA, NCC:

Regina Zabel, LCSW, ACSW:

Msichana McDole, LPC:

Nic Crews, MSW Therapist:

Jessica Smith, MSW Intern:

Keona Terrell, MS Intern:

Simon Lopez, MSW Intern:

Shanitra Camesi, MSW Intern: